Privacy Policy

Last updated: February 28, 2026

1. Introduction

Adjuster Dispatch ("we," "us," "our," or "Company") is committed to protecting your privacy and maintaining the confidentiality of sensitive insurance claims information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our marketplace platform. Our platform connects licensed professionals (adjusters, contractors, engineers, attorneys, and other specialists) with insurance companies and adjusting firms.

2. Information We Collect

We collect information in several ways to facilitate marketplace connections and improve our services:

Account Registration Information

When you create an account, we collect your name, email address, phone number, business address, and professional credentials. For service providers, we collect information about your licenses, certifications, areas of expertise, years of experience, and professional qualifications. For hiring organizations, we collect business registration information, contact details, and organizational structure.

Professional Credentials and Licensing

We collect copies or verification of professional licenses, certifications, insurance policies, bonding information, and credentials relevant to your profession. This information helps verify your qualifications to use our platform.

Payment and Financial Information

We collect payment method information necessary to process platform credit purchases. Platform credits are purchased in advance through our third-party payment processor (Stripe) and are used to access platform features. We also collect tax identification information for service providers where required. Payment card and financial account information is processed directly by Stripe and is not stored on our servers.

Claims and Project Information

Through marketplace transactions, hiring organizations may share claims information, project details, property descriptions, damage assessments, and other work-related data. This information is confidential and sensitive in nature.

Communications

We collect messages, emails, and communications between service providers and hiring organizations facilitated through our platform. This includes project discussions, status updates, and work-related correspondence.

Device and Usage Information

We automatically collect information about your device, including IP address, browser type, operating system, pages visited, time spent on pages, referring website, and other usage analytics. We use cookies and similar tracking technologies to enhance your experience and analyze platform usage.

Location Information

We may collect general location information based on IP address to verify you are operating in authorized jurisdictions and to facilitate connections between service providers and organizations in specific regions.

3. How We Use Your Information

We use the information we collect for the following purposes:

Facilitate connections between service providers and hiring organizations
Verify professional credentials, licenses, and qualifications
Process credit purchases and maintain financial records
Communicate about transactions, assignments, and platform updates
Monitor and analyze platform usage, trends, and performance
Improve and optimize our marketplace platform
Detect and prevent fraud, abuse, or unauthorized activity
Comply with legal obligations and regulatory requirements
Respond to inquiries and resolve disputes
Maintain records for dispute resolution and compliance purposes
Send service-related notifications and platform updates
Enforce our Terms of Service and other agreements

4. Confidentiality of Claims Information

Insurance claims information and project details shared through our platform are sensitive and confidential. We maintain strict controls over such information:

Claims data is only accessible to authorized parties to a specific transaction
We do not use claims information for any purpose other than facilitating the requested transaction
Service providers and hiring organizations agree to maintain confidentiality of all claims-related information
We do not sell, rent, or share claims information with third parties for marketing purposes
We implement industry-standard security measures to protect claims data from unauthorized access

5. Disclosure of Your Information

We may disclose your information in the following circumstances:

To Other Users: Information necessary to facilitate transactions is shared with the other party (e.g., service provider contact information shared with hiring organizations)
Service Providers: We may share information with third parties who assist us in operating our platform, processing payments, sending communications, or analyzing data
Legal Compliance: We may disclose information when required by law, court order, subpoena, or government request
Safety and Fraud Prevention: We may disclose information to prevent fraud, protect rights and safety, or enforce our Terms of Service
Business Transfers: In the event of merger, acquisition, bankruptcy, or similar transaction, your information may be transferred
With Your Consent: We will disclose information with your explicit consent or at your direction

We do not sell your personal information to third parties for marketing or advertising purposes.

6. Data Security

We implement comprehensive administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

Encrypted data transmission using industry-standard TLS protocols
Secure password requirements and authentication mechanisms
Role-based access controls limiting employee access to information
Regular security audits and vulnerability assessments
Employee training on data protection and confidentiality
Incident response procedures for potential data breaches
Regular backup and disaster recovery procedures

While we maintain robust security measures, no security system is completely impenetrable. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

7. Professional Data and Credentials

If you are a professional service provider, you authorize us to collect, store, and share your professional credentials, licensing information, and qualifications with hiring organizations for the purpose of facilitating connections. You represent that all information you provide is accurate and current. You are responsible for notifying us immediately of any changes to your license status, professional certifications, or regulatory compliance status.

8. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

Account information is retained while your account is active and for at least three years after termination
Transaction records are retained for a minimum of seven years for legal and tax compliance purposes
Claims-related information is retained only as long as necessary for the specific transaction
Payment information is not retained; it is processed directly by our payment processor
Communications and messages may be retained for dispute resolution purposes
Usage analytics and device data are retained for up to 24 months

You may request deletion of your account and associated information, subject to legal retention requirements and our legitimate business needs.

9. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your information:

Access: You may request access to the personal information we hold about you
Correction: You may request correction of inaccurate or incomplete information
Deletion: You may request deletion of your information, subject to legal requirements
Opt-Out: You may opt out of non-essential communications from us
Data Portability: You may request a copy of your information in a portable format
Restriction: You may request that we limit our use of your information

To exercise these rights, contact us at support@adjusterdispatch.com with your request and proof of identity.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login information
Analyze how you use our platform
Improve platform functionality and user experience
Detect and prevent fraud

You can control cookie preferences through your browser settings, though some platform functionality may be limited if you disable cookies.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

12. Children's Privacy

Adjuster Dispatch is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). You have the right to know what personal information we collect, delete your personal information, and opt out of the sale or sharing of your personal information. To exercise these rights, contact us at support@adjusterdispatch.com.

14. Changes to This Privacy Policy

Adjuster Dispatch may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date and posting the revised policy on this page. Your continued use of the platform following notification constitutes acceptance of the revised Privacy Policy. All modifications apply prospectively only. Any dispute or claim arising from conduct that occurred prior to the effective date of a revision will be governed by the version of this Privacy Policy in effect at the time of that conduct.

15. International Data Transfers

If you access our platform from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using Adjuster Dispatch, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: support@adjusterdispatch.com
Privacy Inquiries: privacy@adjusterdispatch.com